Our CEO, Joe Hernandez, recently had the honour of being invited to speak at the prestigious China Association for Quality (CAQ) 2nd Annual Conference 2023 in Beijing. He spoke about the 10-year journey we undertook to achieve Business Excellence, which transformed us from survival to thriving.
You can read more about it our journey and what we did here: Our Business Excellence journey towards Gold
Reflecting on the journey, Joe shared a few critical factors that contributed to our success to date. These include:
- Not giving up (to succeed) even when things were looking grim
- Having an innate desire to change and evolve
- Getting leadership buy-in from the start
- Embedding continuous improvement into the organisational culture
- Emphasising the importance of staff engagement, and
- Celebrating wins
Our Business Excellence journey didn’t end when we won the GOLD award. We remain dedicated to continuous improvement, cultural evolution and staying abreast of industry trends. Since our win in 2021, we have developed various new initiatives such as:
- Defining our stakeholder engagement
- Actively participating with the local community (through various charity initiatives)
- Building a strong focus on knowledge sharing across all departments
We plan to undertake new projects in 2024 to help us progress to our next evolutionary stage. Stay tuned for more information about this in months to follow.
